FAQs

Shipping Information

What Shipping Methods Are Available?

There are the Flat Rate which comes with NO tracking number, the shipping rate with tracking number associated (that you can track on the order tracking Account page and the free shipping for orders above €60 to France and €100 to international countries. 

How Long Will It Take To Get My Package?

Obviously depends on the country and the situation post offices are dealing with. Expect your order to arrive between 2 – 5 days within France and 7 – 20 days for international countries depending on the destination.
During exceptional periods like holidays, special occasions or a country shutdown it might occur that your order may take up to 30 or 60 days to arrive.
We’re not responsible for customs delays and tariffs.

Do You Ship Internationally?

Yes! We ship worldwide.

Can I upgrade my shipping method?

It will depend on your order, the size and the weight of the package, the country and your urgency.
Please contact us for a quote at info@kortici.com.

Payment Information

What Payment Methods Are Accepted?

We accept PayPal and all types of cards supported by Stripe, our gateway payment partner.

Is Buying On-Line Safe?

There’s always risks associated with transactions, but on what concerns KORTICI we certified ourselves to have the best and most safe shopping experience we could get available for you.
PayPal is worldwide known for offering an easy and safety way of payment and Stripe is as safe as a millionaire’s vault 🙂
You can also check on the top corner next to the website domain name the symbol of a lock meaning your connection is safe.
This is very important to us as it means you can safely introduce your data at checkout. An SSL connection maintains your browsing on our website safe.

Orders and Returns

How do I place an Order?

Simply choose your favorite items, click the button that says “add to cart” and click on your cart on your top left corner. You can then proceed to checkout.

Do I need an account to place an order?

Not necessarily. However it’s advised so you can keep your orders in the same place and track it easily. Also you’ll be able to control your data and everything related with your account and orders.

Who should I to contact if I have any queries?

You can contact us at info@kortici.com with your request, or use our contact form here.

How Can I Cancel Or Change My Order?

You can simply contact us at info@kortici.com and we’ll accommodate your request from there.

How Do I Track My Order?

There are two ways to track your order. Either you track it on your post office destination website, either you can track it here.
This will only be available for those orders who required tracking number.

How Can I Return a Product?

We strongly recommend to contact us first at info@kortici.com so we can accommodate your request and evaluate what’s the best solution for your case.